Privacy Policy

Signect is a Deaf-led communication access platform, and protecting the personal information entrusted to us is central to how we operate. This policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have over it.

We only collect the information we genuinely need to connect clients, organisations and agencies with communication professionals, and to keep that process secure and reliable. We never sell your personal information.

Depending on how you use Signect, we may collect:

• Name
• Email address
• Telephone number
• Booking information (such as dates, times and the type of support requested)
• Documents you upload in connection with a booking
• Professional registration details (for communication professionals — including qualifications, registration body and availability)
• Website analytics (such as general usage patterns, to help us understand and improve the service)

We use the information we collect to:

• Process and coordinate booking requests
• Match communication professionals to relevant opportunities
• Contact users about their bookings, account or registration
• Improve and develop our services
• Meet our legal and regulatory obligations

We only share personal information where it's necessary to deliver communication support — never more widely than that. Depending on the context, this may include:

• The communication professional assigned to your booking
• The organisation or agency requesting the service, where relevant
• Trusted technology providers who help us operate the platform (for example, secure hosting and storage)
• Others, where required by law or to protect the safety of our users

We take reasonable technical and organisational measures to keep your information secure, including secure storage and access controls that limit who can view your information to those who genuinely need it to deliver your booking or manage your account. No system can be guaranteed completely secure, but we work to protect your information at every stage.

Signect uses cookies to help the website function correctly and to understand how it's used, so we can keep improving it. For more detail on the cookies we use and how to manage them, please see our Cookie Policy.

You have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your information, where appropriate
• Contact Signect at any time with questions or concerns about your privacy

If you have any questions about this policy or how your information is handled, please contact us at signect@signwavehub.co.uk.